Shipping & Returns

Shipping Policy

Order Processing

  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may vary during peak seasons, inventory shortages, or unforeseen circumstances.

Delivery

  • Delivery times are estimates and are not guaranteed.
  • Local delivery schedules may vary based on route availability and order volume.
  • Customers are responsible for providing accurate shipping and delivery information.
  • Additional charges may apply for re-delivery attempts caused by incorrect addresses or unavailable recipients.

Shipping Damage

  • Customers must inspect all shipments upon receipt.
  • Any damage, shortages, or discrepancies must be reported within 48 hours of delivery.
  • Please retain all packaging materials and provide photographs of any damaged items to assist with claims processing.

Freight Shipments

  • Freight deliveries must be inspected before signing the delivery receipt.
  • Any visible damage should be noted on the carrier's delivery receipt before accepting the shipment.
  • Failure to note freight damage at delivery may limit our ability to file claims with the carrier.

Returns Policy

Return Eligibility

To be eligible for return:

  • Return requests must be made within 30 days of the original purchase date.
  • Products must be unused, unopened, and in their original packaging.
  • Products must be in resalable condition.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products
  • Used products
  • Products with damaged, missing, or altered packaging
  • Custom or special-order items
  • Clearance, closeout, or final-sale items
  • Products returned without prior authorization

For health, safety, and quality control reasons, any item that has been opened, or has been used cannot be returned under any circumstances.

Return Authorization

  • All returns require prior approval from Lotus Supply.
  • Customers must obtain a Return Merchandise Authorization (RMA) before sending any product back.
  • Unauthorized returns may be refused and returned to the customer at the customer's expense.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Original shipping charges are non-refundable unless otherwise required by law.

Restocking Fee

  • Approved returns may be subject to a restocking fee of up to 20% of the purchase price.
  • Restocking fees help cover inspection, handling, and repackaging costs.

Refunds

  • Refunds will be issued after the returned merchandise has been received and inspected.
  • Approved refunds will be credited to the original payment method.
  • Please allow 5–10 business days for the refund to appear on your account after processing.

Order Cancellations

  • Orders may be canceled prior to shipment.
  • Once an order has shipped, it is subject to the return process outlined above.
  • Custom and special-order items cannot be canceled once production or procurement has begun.